Frequently Asked Questions
Everything you need to know about your favorite hair-loving accessories.
What makes Invisibobble different from regular hair ties?
Our unique spiral shape distributes pressure unevenly around the ponytail, allowing for a strong hold without the headache, hair breakage, or visible kinks associated with traditional elastics.
How do I shrink my Invisibobble back to its original size?
If your spiral hair tie stretches out over time, simply place it in a bowl of hot water or use a hairdryer to apply heat. It will shrink back to its original compact size in seconds.
What is your return policy?
We offer a 30-day return window for all unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on hair accessories that have been worn.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
Are Invisibobble products suitable for all hair types?
Yes! We offer specific ranges like 'EXTRA HOLD' for thick, curly hair and 'SLIM' for a more delicate look, ensuring there is a perfect fit for every hair texture and volume.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.